Terms of service

Terms of Service

Last updated: October 30, 2026

1. Overview

This website is operated by Viper Vogue ("Viper Vogue", "we", "us" or "our"). By visiting our store, creating an account or placing an order, you agree to these Terms of Service, together with our Return and Refund Policy, Shipping Policy and Privacy Policy, which are incorporated by reference. If you do not agree, please do not use this website or place an order.

2. Eligibility

You must be at least the age of majority in your country or state of residence to place an order, or use this website with the involvement and consent of a parent or legal guardian. You agree to provide accurate, current and complete information when placing an order.

3. Products and descriptions

Our products are fashion jewelry. We make every effort to display colors, patterns and details accurately, but actual colors may vary slightly depending on your screen and lighting, and each piece may show minor variations in pattern. Product images and lifestyle photos are for illustration purposes; packaging shown in images may differ from the packaging you receive. If a product is not as described, your remedy is set out in our Return and Refund Policy.

4. Product safety and care

• Our necklaces are made with fashion metal alloys and decorative finishes and are not fine jewelry. They may contain trace amounts of base metals, including nickel. If you have a metal allergy or sensitive skin, consult a professional before wearing, and stop wearing the item immediately if irritation, redness or itching occurs.
• Not intended for children under 14 years of age. Contains small parts that may present a choking hazard. Keep away from young children.
• Remove the necklace before sleeping, swimming, bathing, exercising or any activity where it could catch, pull or break. Avoid contact with water, perfume, lotions and chemicals to preserve the finish.

5. California Proposition 65

WARNING: This product can expose you to chemicals including lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, visit the official Proposition 65 warnings website of the State of California.

6. Prices, promotions and payment

All prices are shown in U.S. dollars (USD) unless otherwise stated at checkout. If you pay in another currency, the conversion is made by your bank or our payment provider, and their exchange rates and fees may apply. Promotional prices and discounts are valid for a limited time and may change or end without notice. We reserve the right to correct any pricing, typographical or availability error at any time, including after an order has been placed; if we do, we will notify you and you may cancel for a full refund. Payments are processed securely by third-party payment processors; we do not store your full card details.

7. Orders and acceptance

Your order is an offer to purchase. We may accept, limit or cancel any order, including orders that appear to be placed by resellers, orders with suspected fraud, or orders to destinations we cannot serve. If we cancel an order after payment, we will refund the full amount to your original payment method.

8. Shipping, duties and risk of loss

Shipping is handled as described in our Shipping Policy. Delivery times are estimates and are not guaranteed. International orders may be subject to import duties, taxes and customs fees charged by the destination country, which are the responsibility of the recipient unless collected at checkout. Risk of loss passes to you upon delivery to the address you provided.

9. Returns and refunds

Our 90-Day Money-Back Guarantee and all return, refund and cancellation terms are described in our Return and Refund Policy.

10. Intellectual property and brand independence

All content on this website, including the Viper Vogue name and logo, text, graphics and images, is owned by or licensed to Viper Vogue and may not be copied, reproduced or used without our written permission. Viper Vogue is an independent brand. Our products are original fashion designs and are not affiliated with, endorsed by or sponsored by any other brand or designer. Any reference to designer prices is a general comparison with the luxury jewelry market and does not refer to any specific brand.

11. Prohibited uses

You may not use this website for any unlawful purpose; to submit false information or fraudulent orders; to infringe our or others' intellectual property; to upload malicious code; to interfere with the security or operation of the website; or to collect personal data of other users. We may suspend or terminate access for any violation.

12. Third-party services

Our store is hosted on Shopify and uses third-party providers for payments, shipping and analytics. Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party websites linked from our store.

13. Disclaimer of warranties

Except as expressly stated in these Terms and in our Return and Refund Policy, and to the fullest extent permitted by applicable law, our website and products are provided on an as-is and as-available basis, without warranties of any kind, whether express or implied. Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under the consumer protection laws of your country of residence.

14. Limitation of liability

To the fullest extent permitted by applicable law, Viper Vogue shall not be liable for any indirect, incidental, special or consequential damages arising from your use of this website or any product, and our total liability for any claim relating to an order shall not exceed the amount you paid for that order. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited under applicable law.

15. Indemnification

You agree to indemnify and hold harmless Viper Vogue from any claims, losses or expenses, including reasonable legal fees, arising out of your breach of these Terms or your misuse of this website, to the extent permitted by law.

16. Payment disputes and fraud prevention

If you have a problem with an order, please contact us before opening a payment dispute or chargeback; we respond within 1 to 2 business days and resolve most issues directly. We may use order, delivery and communication records, including tracking information and our correspondence with you, to respond to payment disputes. We may cancel or hold orders that our payment provider flags as high risk and may request reasonable verification before shipping.

17. Events beyond our control

We are not responsible for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, epidemics, strikes, carrier or customs delays, government actions, internet or power outages, or supplier disruptions. In such cases we will keep you informed and, if your order cannot be fulfilled within a reasonable time, you may cancel it for a full refund.

18. Reviews and customer content

If you submit a review, photo or other content, you confirm that it reflects your genuine experience, that you own or have the right to share it, and you grant Viper Vogue a non-exclusive, royalty-free license to display it on our website and social media. We do not edit reviews to change their meaning, and we may remove content that is unlawful, offensive or unrelated to our products.

19. Communications

By placing an order you agree to receive transactional emails about your order, such as confirmations, shipping updates and support replies. Marketing emails or messages are sent only if you opt in, and you can unsubscribe at any time using the link included in every marketing message.

20. Disputes and governing law

If you have a concern, please contact us first at vipervogue.help@gmail.com and give us 30 days to try to resolve it informally; most issues are resolved within a few days. These Terms are governed by the laws of the United Mexican States, without regard to conflict-of-law rules. If you are a consumer, you will also benefit from any mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of your country of residence where the law allows. To the extent permitted by applicable law, claims may only be brought on an individual basis.

21. Trade restrictions

We do not sell or ship to persons, countries or territories subject to applicable trade sanctions or embargoes. Orders that cannot be fulfilled for these reasons will be cancelled and fully refunded.

22. Privacy

Your personal information is handled as described in our Privacy Policy.

23. General

We may update these Terms at any time by posting the new version on this page; changes do not affect orders placed before the update. If any provision is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce any provision is not a waiver of it. We may transfer our rights and obligations under these Terms to a successor business. These Terms, together with the policies referenced above, are the entire agreement between you and Viper Vogue regarding your use of the website and your purchases. If these Terms are translated, the English version prevails to the extent permitted by law.

24. Contact

Questions about these Terms: vipervogue.help@gmail.com.