Shipping policy

Shipping Policy

Shipping cost

Shipping is free on all orders, worldwide.

Processing time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email when your order is placed and a second email with tracking information once it ships.

Estimated delivery times

After processing, orders are delivered within an estimated 15 to 25 business days to all destinations worldwide.

Delivery times are estimates provided by our carriers and are not guaranteed. Delays may occur due to customs inspections, carrier capacity, weather, peak seasons, public holidays or other events outside our control.

Tracking

Every order includes a tracking number. Tracking information may take up to 3 business days to show updates after shipping. Orders may arrive in more than one package; in that case you will receive tracking for each package.

Customs, duties and taxes

International orders may be subject to import duties, taxes (such as VAT or GST) and customs fees charged by the destination country. Unless they are shown and collected at checkout, these charges are not included in the price and are the responsibility of the recipient. Viper Vogue has no control over these charges and cannot predict their amount; please check with your local customs office before ordering. Orders that are refused or abandoned because these charges were not paid are not eligible for a refund, except where required by applicable law.

Shipping address

Please make sure your shipping address and phone number are complete and correct at checkout. If you notice a mistake, email us as soon as possible; we can update the address only before the order ships. We are not responsible for orders delivered to an incorrect address provided by the customer, but we will gladly help you contact the carrier.

Lost, delayed or stolen packages

• If your tracking has not updated for 20 business days, or your order has not arrived 35 business days after shipping, contact us and we will send a free replacement or issue a full refund.
• If tracking shows your order as delivered but you cannot find it, please wait 2 business days, check with neighbors and your local post office, and then contact us. We will help you open a claim with the carrier.

Restricted destinations

We may be unable to ship to certain countries or territories due to carrier restrictions, sanctions or local regulations. If we cannot ship your order, we will cancel it and issue a full refund.

Contact

Questions about shipping: vipervogue.help@gmail.com.