Refund policy
90-Day Money-Back Guarantee
At Viper Vogue we want you to love your necklace. If you are not completely satisfied for any reason, you may request a full refund within 90 days from the date your order is delivered.
How to request a refund
- Email us at vipervogue.help@gmail.com within 90 days of delivery.
- Include your order number and a short note telling us why the item did not work for you. Photos are only requested if the item arrived damaged, defective or incorrect.
- Once your request is approved, we will refund 100% of the product price to your original payment method within 5 business days. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the refund to appear on your statement.
No need to send the item back
You do not need to return the product to receive your refund unless we expressly ask you to in writing. Please do not ship any item to us without our prior written instructions, as unrequested returns cannot be received or processed.
Damaged, defective or incorrect items
If your order arrives damaged, defective or different from what you ordered, contact us within 30 days of delivery with a photo of the item and your order number, and we will send you a free replacement or issue a full refund, whichever you prefer.
Order cancellations
You may cancel your order free of charge before it ships by emailing us with your order number. Once an order has shipped it can no longer be cancelled, but it remains covered by our 90-Day Money-Back Guarantee.
Duties, taxes and customs fees
Shipping is free on all orders. Import duties, taxes or customs fees that you pay directly to your local authorities or to the carrier are not collected by Viper Vogue and cannot be refunded by us; you may be able to reclaim them from your local customs authority.
Fair use
Our guarantee is limited to one refund per customer for the same product. We reserve the right to decline refund requests in cases of suspected fraud, abuse or repeated refund requests across multiple orders, to the extent permitted by applicable law.
Before contacting your bank
If something is wrong with your order, please contact us first. We resolve almost every issue quickly and directly, which is usually faster than opening a dispute or chargeback with your bank.
Your statutory rights
This guarantee is offered in addition to, and does not limit, any rights you may have under the consumer protection laws of your country of residence (for example, the 14-day right of withdrawal and the legal guarantee of conformity in the European Union and the United Kingdom). Where applicable law grants you greater rights, those rights will apply.
Contact
Questions about returns or refunds: vipervogue.help@gmail.com. We reply within 1 to 2 business days.